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FAQ
Payments & Billing
No. Payments are arranged directly between buyers and suppliers. The platform only connects both parties.
Basic usage may be free. Premium visibility tools, promotions, or seller plans may require paid subscriptions.
Billing and invoices for transactions are handled directly between buyers and suppliers unless otherwise stated.
Shipping & Logistics
Shipping arrangements are handled directly between buyer and supplier. Terms depend on the agreement between both parties.
The platform does not provide logistics services unless specifically stated. Users may choose their own shipping partners.
Customs duties, taxes, and import regulations are handled according to the agreement between buyer and supplier and local laws.
Trust & Safety
We monitor listings, verify information where possible, and investigate suspicious activities to protect users.
Report suspicious activity to our support team immediately with relevant details and communication records.
Listings may be reviewed for compliance, but buyers should still perform their own verification.
Premium Seller Plans
Account & Security
We implement security measures such as authentication controls, monitoring, and data protection practices.
Use the password recovery option on the login page to reset your credentials securely.
Yes. Users can update profile details, business information, and settings from their account dashboard.
Frequently Asked Questions
Find answers to common questions about buying, selling, accounts, payments, and platform policies.
General
We are a global B2B marketplace connecting buyers and suppliers worldwide. Businesses can list products, receive inquiries, and grow internationally.
Yes, basic registration is free. Some premium features may require subscription fees.
Any registered business, manufacturer, exporter, distributor, or buyer can use the platform.
The platform is designed for B2B trade across industries and countries.
Yes. The platform operates globally and connects buyers and suppliers from multiple countries.
Users can search products, send inquiries, and conduct business internationally.
Basic account use does not always require verification. However, business verification may be required
for seller privileges, higher visibility, or access to advanced features.
For Buyers
Send inquiries directly from product pages or supplier profiles using the contact form.
No. Payments, shipping, and delivery are handled directly between buyers and suppliers.
Some suppliers may be verified based on submitted documents or business credentials.
Verification improves trust but does not replace buyer due diligence.
Yes. All pricing, shipping, payment terms, and product specifications are negotiated directly
between buyers and suppliers.
Buyers should request samples, verify certifications, review supplier history,
and clearly define product specifications before placing orders.
For Sellers
Register your business account, complete verification, and start listing products to receive buyer inquiries.
Listing limits depend on your account plan. Premium plans may allow higher or unlimited listings.
Buyers can contact you through product pages, company profile pages, or inquiry forms.
All inquiries are accessible from your seller dashboard.
Visibility can be improved by completing your company profile, adding detailed product information,
uploading quality images, and using promotional or premium listing features.
Yes. Sellers get access to a dashboard where they can manage products, track inquiries,
update company details, and monitor business activity.
